![]() ![]() Any device that supports a unifying receiver can connect to any unifying receiver. Many Logitech peripherals use the company’s Unifying Receiver technology. Switch Between the Unifying Receiver and Bluetooth If the mouse works correctly on another device, but not on your computer, that suggests the problem is with the computer and not the mouse or its USB receiver.ĥ. To eliminate the computer as a problem, try your mouse on a different computer or device with mouse support. In case this inexplicable mystery has stuck again, plug your mouse or its wireless receiver into a different port to see if it makes any difference. If you’ve accidentally pressed it, it’ll switch to a different profile.Įvery computer user eventually encounters the mystery of a specific USB device working on one USB port, but not another. For example, you can switch between your Mac, PC, Android device, and iPad by pressing a toggle button. Some Logitech mice let you save connection presets for multiple devices. If you have one of these mice, then you can immediately rule out power issues as the reason your mouse isn’t working.Ģ. Please try the steps to fix issues with your Logitech Bluetooth device here.Some Logitech wireless mice can be used by connecting them directly using a USB cable or will continue to work wirelessly while charging. Mac only - check if there are any background updates that may cause the delay.Windows only - check if there are any Windows updates running in the background that may cause the delay.Update the firmware for your device if available.However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing. If your receiver is non-Unifying, it cannot be unpaired.If you have a Unifying receiver, identified by this logo, see Unpair a mouse or keyboard from the Unifying receiver.Unpair/repair or disconnect/reconnect hardware:.Keep other electrical wireless devices away from the USB receiver to avoid interference.In some cases the receiver signal gets blocked by the computer case, causing a delay. ![]() If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. Move the device closer to the USB receiver.Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.Try testing the device on a different computer.Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting. ![]() Windows only - Disable USB Selective Suspend:.If using a different USB port works, try updating the motherboard USB chipset driver. If possible, don't use a USB hub or other similar device. Plug the device into a different USB port on your computer.Wireless devices: Unifying and non-Unifying devices.Potential hardware issue (device, batteries or receiver).Radio frequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on.Using your wireless keyboard on metal surfaces. ![]() NOTE: Your receiver must be plugged directly into your computer.
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